Table of Contents
Getting Help #
Thank you for using Sinematik! We offer support through the following channels:
ThemeForest Comments #
- Visit the theme’s ThemeForest item page and post your question in the Comments section.
- Response time: within 48 hours on business days (Monday–Friday, 09:00–18:00 UTC+3).
What’s Covered #
- Theme installation and setup issues
- Bug reports and fixes
- Questions about theme features and Customizer options
- Compatibility issues with the latest WordPress version
- Guidance on using the included page templates
What’s Not Covered #
- Custom theme modifications or custom coding
- Third-party plugin conflicts (we’ll do our best to help diagnose)
- Server setup, hosting configuration, or domain management
- Content creation, copywriting, or design consultation
Before Requesting Support #
- Make sure you’re running the latest version of the theme
- Check the FAQ section in the documentation
- Disable all plugins to rule out plugin conflicts
- Test with a default WordPress theme to confirm the issue is theme-specific
Required Info #
When contacting support, please include:
- WordPress version
- Theme version
- PHP version (7.4+ required)
- List of active plugins
- Screenshots or error messages
- Steps to reproduce the issue
Changelog #
See readme.txt for the full changelog.
